Personalised Communications with Interact AV

Organizations miss important opportunities to influence the customers need as most often they end up sending standard communication. Interact AV our advanced audio-video messaging platform allowing enterprises to transform their communications such as bills, statements, advertisements, tutorials, policy kits, welcome letters, renewal notices, payment reminders, product marketing catalogues etc. into interactive audio/video, Personalised videos. The videos are channel and language agnostic. Interact AV creates videos with targeted and Personalised messages, advertisements, alerts & reminders, etc. based on customer profiles to help our enterprise clients engage their customers better. The videos can be generated on a real-time basis and also enable enterprises to increase their cross-selling opportunities and better their advisory communication to customers and partners. These Personalised, immersive and engaging communications enable the customer to spend at least 20% more time on the collaterals, increasing the opportunity to upsell other offerings.

Use

Cases

Customer
Welcome Kit

Statement/Policy/Bill
Walkthrough

Personalised Advisory
Portfolio Recommendations

Visual Marketing
Advertising

Tutorials for Customer
Self-Care

User-Friendly Solution for Best Customer Communication

Customisable videos allow the customer to adjust some variables and then play a video customised to the customer’s particular preferences. It can encompass anything from a PDF, quiz, calculator, map, e-book, and the list goes on.

Conversational videos allow the customer to interact with a video in a turn-based manner, almost as the customer was having a simple conversation with the characters in the video.

This emerging technology combines video content with user input - allowing viewers to take a wide range of actions while watching video content. Customers can complete forms, buy products, calculate premium, download content and more often without leaving the player window.

A number of interactive video technologies have been developed in the last few years that utilise a new way of encoding videos allowing users to add clickable hotspots to video.

There are also technologies that allow video producers to insert questions, calculations, results, lead capture, and personality assessments directly into the video experience. Interactivity that used to require post-production is now available to any video creator for their existing video content.