Customer centric companies gained 43% in performance compared to a 33.9% decrease for companies who have neglected customer experience - Forrester’s Customer Index
Digital customer communication has been elevated as a core component to assist enterprises in delivering a better customer experience
Customer experience is the cumulative impact of multiple interactions between a brand and its customers across all touchpoints. In the past, the bulk of client communication was limited to print. However, in the last decade with the increasing penetration of the internet, digital communication has proven to be one of the most significant components of delivering a good customer experience.
Today more than 65% of customers prefer digital & email channels for communication and expect seamless, consistent, personalised messaging across channels, devices, and formats at a click of the button. Multi-channel digital marketing (email, web, mobile) delivery and presentation of correspondence now factor into consumer buying choices in industries such as insurance, financial services, healthcare, retail, travel, etc. A positive customer experience not only results in making your customer happy, but it can also lead to additional revenue. Trejhara’s Interact DX enables self-service on all communications with easy information search, instead of calling enterprise call centers or wait in long queues at the branches.
An easy-to-use and customisable toolset enables business users to design
and deliver a wide range of beautiful customer communications to their customers through:
Web based GUI for all functions, from design to administrations to delivery
Rule based query builder for customer segmentation
Easily customisable templates
Quality control through multiple check points including maker-checker feature
Notification tool
Rich media integration with audio video
Web and mobile complaint interactive view
Real time integration of payment, account summary and customer care with online account
Personalisation and channel preference:
Interact DX enables organisations to create highly personalised, relevant communications across all channels.
Interactivity:
Dynamic visualisation capabilities facilitate real-time mobile and web experiences that enable customers to engage with content using interactive charts, graphs, and sliders.
Consistency:
Centralisation enables a better customer experience since designs are created in a channel-agnostic manner and delivered via a channel of choice. Consistent messaging, just like consistent experiences, builds trust. Trust build customer loyalty.
Convenience:
A centralised customer communication management (CCM) platform enables you to get the right messages to your customers, faster. Additionally, it makes creating a seamless onboarding experience easy with pre-populated digital forms, electronic signature capabilities, and more.
Our Customer Communication Management product suite provides a comprehensive, interactive, personalised communication experience including personalised audio-video communication across multiple domains.
